Refund Policy

1. Overview

At KeyScale ("we," "our," or "us"), we provide AI agent setup and operation, CRM workspace access, webchat, custom website work, managed hosting, and related digital services. This policy outlines how refund requests are handled for work and services already commissioned or delivered.

Our order process is conducted by our secure online reseller and payment processor partner, Lemon Squeezy, which acts as the Merchant of Record for all orders. Lemon Squeezy handles customer service billing inquiries, sales taxes, and transaction security.

2. Subscription Billing & Cancellations

KeyScale hosting and ongoing management services may be billed on a recurring monthly basis as specified in the applicable agreement.

• Billing Cycle: You are billed in advance on a recurring monthly cycle. Your subscription automatically renews each month unless canceled.
• Cancellations: You can cancel your subscription at any time. Upon cancellation, your account and platform features remain fully active until the end of your current paid billing period, and no further charges will be made.

3. Refund Policy

Because custom digital work and allocated hosting resources cannot always be reversed after delivery has begun, the following conditions apply:

• Project Work: Fees for approved and completed custom work are non-refundable unless the applicable project agreement states otherwise.
• Subscription Renewals: All subscription renewals are final and non-refundable. You are responsible for canceling your subscription before the next renewal date if you do not wish to be billed.
• Usage-based Charges: Usage-based charges (such as email credits) are based on direct usage and are strictly non-refundable under any circumstances.

4. Billing Discrepancies

If you believe you have been charged in error, billed multiple times for a single transaction, or if there has been an unauthorized transaction, please contact [email protected] or Lemon Squeezy billing support immediately. We will investigate the dispute and process a refund if a billing error is verified.

5. Contact Us

If you have any questions about this Refund Policy or need assistance with billing, cancellations, or a refund request, please contact us:

Email: [email protected]
Brand: KeyScale