Features
Everything KeyScale includes
An AI agent that answers your customers, an AI CRM that keeps every one of those conversations straight, and - if you need one - the website they run on. Set up and managed as a single service rather than three tools you have to connect yourself.
An AI Agent That Answers Your Customers
The agent answers from a knowledge base built out of your own pages and documents, not from general guesswork. You decide per channel whether it replies on its own or drafts a reply for someone to approve, and you decide when it works - always, only outside business hours, or only during them. Setting it up is part of the service: KeyScale builds the knowledge base, sets the tone, and turns it on when you are happy with how it answers.
- Answers from your own pages and documents, so it says what you would say
- Autopilot or suggest mode, set per channel - a person can approve every reply
- Works always, only outside business hours, or only during them
- Hands a conversation to your team at any point without losing the thread
- Every answer is logged and can be rated, so you can see what it actually said
An AI CRM That Keeps Every Lead Straight
Every conversation and contact lives in one place, and the agent maintains it as it works: it fills in contact details, tags people, and moves a lead's status while it is talking to them. It is built for a small team that needs to answer quickly, not for a sales operations department - there are no pipeline builders or custom object schemas to configure before it is useful.
- One inbox for webchat, email, Telegram, and the rest of your messaging channels
- The agent records contact details, tags, and lead status as the conversation happens
- Contact history stays attached to the person rather than scattered across channels
- Saved replies for the questions you answer every week
- Installs as an app on a phone and notifies you when someone new gets in touch
The Website It All Runs On
Most AI chat products hand you a script tag and leave the website to you. KeyScale builds the site as well: design, hosting, domain, certificates, and the updates afterwards are one service. If you already have a site you are happy with, the agent and the workspace work on it just as well.
- Designed around your business rather than assembled from a template
- Managed hosting, SSL, and a custom domain included
- Content and layout changes handled for you, not filed as support tickets
- Already have a website? One script tag puts the agent on it instead
What is included
Most businesses take the full setup with the website. If you already have a site you are happy with, the agent and the workspace work on it just as well - only the website build is skipped.
| Capability | Full setup | On your existing site |
|---|---|---|
| AI agent trained on your pages and documents | ||
| Autopilot or approve-before-send, set per channel | ||
| Webchat, email, and messaging in one inbox | ||
| Contacts, tags, and lead status kept current by the agent | ||
| Saved replies | ||
| Installable mobile workspace with notifications | ||
| Custom website design and build | ||
| Managed hosting, SSL, and domain setup | ||
| Ongoing content and layout updates |
Getting started
There is no signup form and no plan to pick. Describe your business and what you want the agent to handle, and KeyScale comes back with a scope and a quote for that specific project.