KeyScale
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    Privacy Policy

    Last Updated: August 17, 2026

    1. Introduction

    Welcome to KeyScale ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we handle personal data when you visit https://keyscale.co, submit a project request, or use a KeyScale workspace.

    KeyScale provides AI agents, CRM workspaces, webchat, managed websites, and related digital services.

    2. The Data We Collect About You

    We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

    • Identity Data: includes first name, last name, username or similar identifier.
    • Contact Data: includes billing address and email address.
    • Project Request Data: includes your current website, Google Maps business profile link, and the project description you choose to submit.
    • Financial and Transaction Data: includes details about payments and services purchased from us. Payment providers process full payment card details; KeyScale does not store full card numbers on its servers.
    • Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
    • Usage Data: includes information about how you use our website and software platform.

    3. How We Use Your Personal Data

    We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

    • To respond to project requests and provide the agreed AI agent, CRM workspace, webchat, and website services.
    • To process and deliver your order and manage payments, fees, and charges through the payment provider identified at checkout or on your invoice.
    • To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
    • To administer and protect our business and this website.
    • To use data analytics to improve our website, software platform, customer relationships, and user experiences.

    4. Disclosures of Your Personal Data

    We may share your personal data with the parties set out below for the purposes set out in Section 3:

    • Payment Providers: Providers identified at checkout or on an invoice that process payments, billing information, and applicable taxes.
    • Resend: Our transactional email provider, used to notify KeyScale about submitted project requests and support our response workflow.
    • Service Providers: IT, cloud infrastructure, hosting, and optional AI processing providers used to deliver our services.

    We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

    SMS Consent and Phone Data: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

    5. Data Security & Retention

    We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

    We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

    6. Your Legal Rights (GDPR & CCPA)

    Depending on your location, you may have rights under data protection laws in relation to your personal data, including the right to:

    • Request access to your personal data.
    • Request correction of your personal data.
    • Request erasure of your personal data.
    • Object to processing of your personal data.
    • Request restriction of processing your personal data.
    • Request transfer of your personal data.
    • Right to withdraw consent.

    If you wish to exercise any of the rights set out above, please contact us.

    7. Contact Us

    If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

    Email: [email protected]
    Brand: KeyScale